LIQUIDHALL – Privacy Notice – Customers and Consumers
As an
essential part of every business, we collect and manage consumer and client
data. This notice explains when and why we collect personal information about
you; how we use it, the conditions under which we may disclose it to others and
how we keep it secure.
1.
About Liquidhall
We are a
retail business company who is selling vaping products & e-liquids. We
observe data protection legislation and are committed to protecting and respecting
privacy and rights. Specifically, we act as a Data Controller in respect of the
information gathered and processed by us. For any questions, contacts are
below.
Email: gdpr@liquidhall.com
Company
TRIVAP d.o.o
Headquarters: Kralja Petra Svačića
130, 31 300 Beli Manastir, Croatia
HR VAT identification number:
16019450302
EU VAT identification number:
HR16019450302
Court: trgovački sud u Osijeku
Registration number: 030188818
Bank account number:
PBZ d.d. IBAN: HR05 2340 0091 1108
6877 7
SWIFT code : PBZGHR2X
Contact information:
e-mail: info@liquidhall.com
Phone:
Web page: https://liquidhall.hr
2.
What Information Do We Collect?
The exact information we will request from you depends on
what you have asked us to do or what we are contracted to do for you.
The information we collect from you may include, but not
be limited to:
- Name
- Address
- Date of Birth
- Email Address
- Telephone Number
- Bank / Card Details
You can deliver your personal information using the
following methods:
- Telephone
- Email
- Letter
- Online
Cookies
Please also
be advised that when you visit our website, cookies will be used to collect
information about you such as your Internet Protocol (IP) address which
connects your computer or mobile device to the Internet, and information about
your visit such as the pages you viewed or searched for, pages response times,
and download errors for example. We do this so that we can measure our
website’s performance and make improvements in the future. Cookies are also
used to enhance our website’s functionality and personalisation, which includes
sharing data with third party organisations. You can control this by adjusting
your cookies settings.
- Children and Minors Under 18
Our services are not aimed at children and minors under
18, as we deal with age restricted products therefore we will not hold any data
for a minor.
3.
Why Do We Need This Information?
The primary
reason for asking you to provide us with your personal data is to allow us to
carry out your requests/instructions, which will usually be to provide you with
goods, or to replace damaged / faulty goods. This can include, but is not
limited to:
- Verifying your identity;
- To communicate with you;
- To keep financial records of
your transactions;
- Responding to any complaint made
against us;
- To obtain payment;
- To market our services and
provide details of promotions that may interest you.
4.
Who Has Access to My Personal Data?
Liquidhall operates
a data protection regime to oversee the effective and secure processing of your
personal data. Ordinarily we will only use your information within Liquidhall;
we will not share your information with third parties. However, there may be
occasions where we may need to provide some information to third parties, to
enable us to carry out your transaction / resolve your query. These may
include:
- Contracted suppliers;
- Bank or building society; or
other financial institutions;
- Providers of identity
verification;
- Any disclosure required by law
or regulation; such as the prevention of financial crime and terrorism.
5.
Your Rights
Your personal data is protected by legal rights under the
GDPR, which include:
- Right of access – to request
access to your personal information and information about how we process
it
- Right to rectification – to have
your personal information corrected if it is inaccurate and to have
incomplete personal information completed
- Right to erasure (also known as
the Right to be Forgotten) – to have your personal information erased
- Right to restriction of
processing – to restrict processing of your personal information
- Right to data portability – to
electronically move, copy or transfer your personal information in a
standard form
- Right to object – to object to
processing of your personal information
- Rights with regards to automated
individual decision making, including profiling –rights relating to
automated decision making, including profiling
6.
How Do We Protect Your Personal Data?
We recognise that your information is valuable and we take
all reasonable measures to protect it whilst it is in our care.
We have
exceptional standards of technology and operational security in order to
protect personally identifiable data from loss, misuse, alteration or
destruction. Similarly, we adopt a high threshold when it comes to
confidentiality obligations; both internal and external parties have agreed to
protect confidentiality of all information, to ensure all personal data is
handled and processed in line with our stringent confidentiality and data
protection policies.
We will only
ever use your personal information to complete transactions or target
individuals with marketing materials. We may use personalisation to collect
analytics to inform marketing and produce relevant content for the marketing
strategy to enable it to enhance and personalise the customer experience.
We use
computer safeguards such as firewalls and data encryption and other industry
standard security approaches. We also enforce physical access controls to our
buildings and files to keep data safe.
7.
How Long Do We Keep It For?
Your personal
information will be retained, usually in computer or manual files, only for as
long as necessary to fulfil the purposes for which the information was
collected; or as required by law; or as long as is set out in any relevant
contract you may hold with us. For example:
- As long as necessary to carry
out your transactional requests;
- Transactional data for as long
as is required by government bodies;
- Indefinitely where you have
consented to receive marketing and other communications from us, or until
such time you opt out of receiving such communication.
8.
Collecting Your Personal Data
We collect your personal data in a number of ways,
including but not limited to:
- Submitting an online enquiry;
- Following/liking or subscribing
to our social media channels;
- Taking part in any competition
or promotion run on our website of through our social media channels;
- By completing a questionnaire or
survey via our website;
- Asking a question, or submitting
your query or complaint via our website, email or social media channels;
- Posting information on our
website or social media channels, for example, commenting or joining in
discussions;
9.
How We May Use Your Details
The following are examples, although not exhaustive, of
how we may use your personal information for our legitimate business interests:
- Fraud prevention;
- Direct marketing;
- System security;
- To monitor and record
information relating to the use of our services, to include our website;
- Identifying usage trends;
- Enable business development
including sending legal updates, publications and details of events;
- Determining the effectiveness of
promotional campaigns and advertising.
We may use
your personal information for legitimate interests such as direct marketing or
under reasonable expectation to provide you with information you would expect
to receive or that would benefit or enhance our relationship with you. This
information helps us review and improve our service.
- Marketing Communications
We may
contact you for the purpose of direct marketing. This means that we may use
personal data collected in line with this Privacy Notice, to contact you about
our products, services and events. These communications may be delivered by
post, email or social media platforms. We will not send marketing
communications via SMS or call you without your specific consent. We would
never pass or sell your details to a third party.
10.
Complaints
If you wish to raise a complaint on how we have handled
your personal data, you can contact our Head of Data Protection who will
investigate further.
Contact person: Edina Romer-
head of data protection.
Email: gdpr@liquidhall.com
Telephone: +385 99 3069 777
If you are not satisfied with our response or believe we
are not processing your personal data in accordance with the law, you can
complain to the:
https://www.zakon.hr/z/220/Zakon-o-za%C5%A1titi-osobnih-podataka
https://www.zakon.hr/z/199/Zakon-o-elektroni%C4%8Dkoj-trgovini