LIQUIDHALL – Privacy Notice – Customers and Consumers

As an essential part of every business, we collect and manage consumer and client data. This notice explains when and why we collect personal information about you; how we use it, the conditions under which we may disclose it to others and how we keep it secure.

1.    About Liquidhall

We are a retail business company who is selling vaping products & e-liquids. We observe data protection legislation and are committed to protecting and respecting privacy and rights. Specifically, we act as a Data Controller in respect of the information gathered and processed by us. For any questions, contacts are below.

Email: gdpr@liquidhall.com   

Company

TRIVAP d.o.o
Headquarters: Kralja Petra Svačića 130, 31 300 Beli Manastir, Croatia
HR VAT identification number: 16019450302
EU VAT identification number: HR16019450302
Court: trgovački sud u Osijeku
Registration number: 030188818
Bank account number:
PBZ d.d. IBAN: HR05 2340 0091 1108 6877 7
SWIFT code : PBZGHR2X


Contact information:
e-mail: info@liquidhall.com
Phone: HU +386 20/553-2383

                HR +385 99 306 9777
Facebook:
https://www.facebook.com/liquidhall/
Instagram:
https://www.instagram.com/liquidhall/
Web page:
https://liquidhall.hr


2.    What Information Do We Collect?

The exact information we will request from you depends on what you have asked us to do or what we are contracted to do for you.

The information we collect from you may include, but not be limited to:

You can deliver your personal information using the following methods:

Cookies

Please also be advised that when you visit our website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, and download errors for example. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance our website’s functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings.

Our services are not aimed at children and minors under 18, as we deal with age restricted products therefore we will not hold any data for a minor.

3.    Why Do We Need This Information?

The primary reason for asking you to provide us with your personal data is to allow us to carry out your requests/instructions, which will usually be to provide you with goods, or to replace damaged / faulty goods. This can include, but is not limited to:

4.    Who Has Access to My Personal Data?

Liquidhall operates a data protection regime to oversee the effective and secure processing of your personal data. Ordinarily we will only use your information within Liquidhall; we will not share your information with third parties. However, there may be occasions where we may need to provide some information to third parties, to enable us to carry out your transaction / resolve your query. These may include:

 

 

5.    Your Rights

Your personal data is protected by legal rights under the GDPR, which include:

6.    How Do We Protect Your Personal Data?

We recognise that your information is valuable and we take all reasonable measures to protect it whilst it is in our care.

We have exceptional standards of technology and operational security in order to protect personally identifiable data from loss, misuse, alteration or destruction. Similarly, we adopt a high threshold when it comes to confidentiality obligations; both internal and external parties have agreed to protect confidentiality of all information, to ensure all personal data is handled and processed in line with our stringent confidentiality and data protection policies.

We will only ever use your personal information to complete transactions or target individuals with marketing materials. We may use personalisation to collect analytics to inform marketing and produce relevant content for the marketing strategy to enable it to enhance and personalise the customer experience.

We use computer safeguards such as firewalls and data encryption and other industry standard security approaches. We also enforce physical access controls to our buildings and files to keep data safe.

7.    How Long Do We Keep It For?

Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us. For example:

8.    Collecting Your Personal Data

We collect your personal data in a number of ways, including but not limited to:

9.    How We May Use Your Details

The following are examples, although not exhaustive, of how we may use your personal information for our legitimate business interests:

We may use your personal information for legitimate interests such as direct marketing or under reasonable expectation to provide you with information you would expect to receive or that would benefit or enhance our relationship with you. This information helps us review and improve our service.


We may contact you for the purpose of direct marketing. This means that we may use personal data collected in line with this Privacy Notice, to contact you about our products, services and events. These communications may be delivered by post, email or social media platforms. We will not send marketing communications via SMS or call you without your specific consent. We would never pass or sell your details to a third party.

10.                      Complaints

If you wish to raise a complaint on how we have handled your personal data, you can contact our Head of Data Protection who will investigate further.

Contact person: Edina Romer- head of data protection.

Email: gdpr@liquidhall.com 

Telephone: +385 99 3069 777

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the:

 https://www.zakon.hr/z/220/Zakon-o-za%C5%A1titi-osobnih-podataka

https://www.zakon.hr/z/199/Zakon-o-elektroni%C4%8Dkoj-trgovini